Expired on: Oct 20, 2021
Job Category: Banking & Finance
Job Type: Full Time
Job Location: Bengaluru

We are Hiring For Customer support Team Leader (Voice) _Bengaluru
Greetings From PITCS
About Company :Fintech Company
Experience -2-5 Years
Location –Bengaluru
Position : Customer support Team Leader (Voice)
Job description
To manage the assigned team dealing with Social Media, Web Chat and E-mail by providing leadership and guidance
To ensure provision of quality customer service in the Company
Reports to – Customer Experience Manager
Key Responsibilities

Enable staff to achieve their performance targets, identify training and development requirements, and manage disciplinary issues
Provide effective management of all escalated issues and continuous improvement of business processes
Document recommendations and ensure implementation leads to improved performance
Provide and implement an effective coaching methodology and process by understanding each CCR s performance driver and helping them to implement new actions that improve their performance
Team Motivation
Key Performance Indicators
Communicate agreed performance standards and targets
Measure individual performance against standards and targets
Design action plans to close any performance gaps

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