IT Infrastructure Services

IT Infrastructure

In the current economic climate, the need to quickly adapt to new technologies and rapidly changing business requirements are forcing organizations to rethink their IT operations. Traditionally, IT infrastructure outsourcing have helped organizations offload routine tasks to cut costs and free up their internal IT staff, but something more is now needed.

Organizations are now using Remote Infrastructure Management (RIM) to manage their growing IT Infrastructure, Global Networks, Virtualization, Databases and Security. Its adoption in recent years has increased rapidly, mainly to reduce cost of IT maintenance as well as the downtime.

RIM consists of remote monitoring and managing components for taking proactive and corrective steps across diverse IT platforms & locations.

At PITCS, we deliver IT infrastructure management and related solutions for enterprises worldwide, helping clients to reduce costs and simplify complex IT environments into secure, integrated, and centralized environment. We offer remote infrastructure management services which include SLA based 24 x 7 support services. These services are based on L1, L2 and L3 support levels to our clients.

How can PITCS -RIM help you?

We offer a range of services that include:
  • Network Management
  • Desktop Services
  • Security Services
  • Storage Management
  • Database Management
  • Server Management

Our engagement model is structured to proactively identify, monitor, respond, track, resolve and/or escalate incidents/events impacting end users. Regardless of the severity level, this model also promotes consistent two-way communication at per-determined intervals.

PITCS-RIM Benefits

  • Improves reliability of Infrastructure
  • Increases flexibility in operations
  • Improved Asset Utilization
  • 24/7 availability of skilled resources
  • SLA driven service management
  • Improves infrastructure up-time and productivity
  • Increased return on IT investment (ROI)
  • Proactive problem identification
  • Preemptive problem resolution
  • Reduces infrastructure maintenance cost by upto 40%
  • Simplified IT management allowing focus on core competencies
  • Ease of adaptability to new technology
  • Fixed overhead costs

Business Value

  • 24*7*365 Monitoring and Support
  • Knowledge Repository Creation and management
  • SLA based Services
  • Faster Root cause analysis
  • Improved Customer Satisfaction
  • Centralized Reporting
  • Proactive and Reactive support
  • Ongoing Performance Optimization
  • ISO 27001 standards implemented
  • Scalability based on Requirements with no investment
  • Flexible engagement model based on your requirement
  • Availability of skilled shared resources
  • Use of latest tools and technologies for better monitoring and management

IT Infrastructure Services

Database Management

PITCS offers comprehensive database management services combining technology, tools, processes and people expertise in a cohesive manner to provide cost effective solutions meeting customer service levels, key performance levels and business objectives.

How can PITCS help you?

We offer a range of services that include:
  • Proactive Monitoring and Management
  • Migration & Upgrade
  • Backup and Recovery
  • Database Health Management

Desktop Services

Organizations are challenged to simplify and streamline their systems to reduce support time, improve availability and service, and provide users with tools to compete in an ever-evolving, increasingly Millennial-driven workplace. PITCS End-User Computing services support a wide range of needs at the user level.

How can PITCS help you?

We offer a range of services that include:
  • OS Upgrade
  • User Account Management
  • Configuration Standardization
  • Software Deployments
  • Antivirus Management
  • Asset Management

Network Management

PITCS Network Management Services offer a robust data network backbone that helps you converge your voice, data, video and other multimedia communication applications. It increases your operating efficiencies, reduces expenditure and promotes business interactions among employees, partners, customers, and any other internal or external agencies, thereby powering your processes and functions.

How can PITCS-RIM help you?

We offer a range of services that include:
  • 24/7 monitoring / support
  • LAN / WAN / Extranet Management
  • Performance Management and Optimization
  • Design / Migration / Implementation
  • Internet & Portal Optimization

Security Services

As enterprises grow, so does the requirement for global information exchange amongst employees, suppliers, partners and customers. However, as this information becomes more broadly distributed, threats to the confidentiality, integrity and availability of this information increase exponentially.

The utmost negative impact of advancement of technology is an exponential increase in security threats such as Cyber threats, Malware infections, Phishing attacks, Web Application Attacks etc. A significant amount of current security breaches also involve internal employees like unauthorized access to information, disgruntled employees, password mismanagement. All these security breaches may result in drastic revenue loss, legal liabilities, diminished productivity and brand erosion. Be it big enterprises or SMBs, the pinch of security issues arising due to the complexities within the system has been felt by everyone.

It becomes imperative for Enterprises to look out for those partners, who can work with them to build up business aligned information security framework and improve the ROSI (Return on Security Investment). Service providers with end to end capability are becoming default choice for Enterprises.

How can PITCS help you?

We offer a range of services that include:
  • Infrastructure Security Assessment
  • Disaster recovery plan and processes
  • VAPT
  • Plan and Policy deployment
  • Virus and spam control
  • Implementation and Maintenance

Server Management

PITCS expertise in delivering outcome based services across technology platforms. Our Server Management Services allows you to focus on your core business by ensuring improved availability, reliability, and performance of the services.

How can PITCS-RIM help you?

We offer a range of services that include:
  • Administration and Capacity Planning
  • Performance monitoring and tuning
  • OS and user(AD) management
  • Software and hardware Troubleshooting
  • Server Security Management

Storage Management

PITCS offers complete Storage management solutions covering the entire life cycle of primary and secondary storage. The Services are offered with guaranteed Service levels in a Global delivery model aligned with ITIL framework of best practices covering all aspects of service support and service delivery.

How can PITCS help you?

We offer a range of services that include:
  • Server security, consolidation and Backup
  • DAS, SAN, NAS design and implementation
  • Storage monitoring and Management
  • Backup and Restore Management